How can brands use music to overcome generational tensions?
Joanna Barnett, Strategy Director at Truant, on the power of music to bring people closer together and broaden a brand’s appeal.
Managing Director, gyro
Career to date:
2017, Managing Director gyro UK
2014, Managing Director, gyro London
2009, President DraftFCB London to Regional President (Europe), DraftFCB
2008, Managing Director, Nitro Ltd
2004, Group Marketing Director, Gala Coral Group
2003, Board Director, AMV BBDO
2001, Managing Director, Leo Burnett London
1997, Account Director to Deputy MD, Leo Burnett London
1995, Account Director, DMB&B
Kate Howe: Right now my focus is leading the transition of gyro into a full service agency after our merger with Interprise, a specialist B2B media agency. It’s exciting because alongside our focus on creative strategy, story- telling and content creation we can help our clients achieve precision delivery of their messages through data analytics, programmatic, SEO, PPC, all media channels and live events. There are a lot of people who believe creative and media agencies should never have separated, especially in B2B. gyro has brought them back together, globally, and it’s exciting to see the value we can now add to our clients’ businesses.
Kate Howe: I started below the line at IMP, moved to integrated agency Interfocus, and then moved above the line to DMB&B where I was seconded to Acting Marketing Director at Burger King. That was a high point as I was on the UK board working closely with all the franchisees and loved it. I then moved to Leo Burnett and worked on McDonald’s. As the agency went from strength to strength I became the MD. I moved client-side to Gala Coral group for four years, my first taste of working with private equity which I loved, and prior to gyro I joined Draftfcb firstly as President of the London agency and then of EMEA.
Kate Howe: The extreme entrepreneurial spirit and daring to be different is what attracted me to gyro. We have a highly differentiated proposition. Having done a lot of M&A but never my own start up, it was the next best thing. I’ve always admired people who start their own agency and gyro offered me the freedom to run the agency as though it was my own. It’s been quite a ride. We were acquired by Dentsu Aegis Network last summer so now we have the strength and depth of resources you can never have as an independent.
Kate Howe: All of the people in my media team who merged into gyro (previously Interprise) have really impressed me, with their absolute focus and determination to be the best and to innovate in the B2B media & tech space. I’m learning from them and that’s exciting. Also the tenacity and drive of our gyro Manchester team who always show up brilliantly prepared and have a great belief in their ability to win.
“Big thinking plus strong data and technology capabilities will be critical to the future of agencies, not least because the increasing trend of clients taking core services in house is going to have a significant impact.”
Kate Howe: We’re proud of the work we’re starting to do for Vodafone Enterprise. They are an organisation going through great change and creating a true sense of partnership and shared ambition with the agency team. Not enough clients strive to do this.
Kate Howe: A lot of stand-out work continues to be driven by what I call ‘moments’— take the example of the Super Bowl in the US or Christmas in the UK. We all look forward to seeing those campaigns. What I am most excited about instead is this move towards the agency-of-the-future idea, with clients clamoring for a simplified and effective world, and many advertising businesses rewiring themselves to be able to create, distribute and measure at speed. It is something we are preparing for with the ‘new’ full-service gyro — to commit to giving our clients better solutions and not just sell them our services.
Kate Howe: Entrepreneurs generally. I admire people who back themselves to do what they believe in.
“One thing is for certain — only those businesses will survive that reset themselves to break down silos and foster agility, collaboration and innovation. Which means for those of us challenging established business models to keep up, there will both be exhilaration as well as disruption.”
Kate Howe: I have an endless list of things I try to read, from all of the trade press to my two favourites the FT and The Economist, and then catch up TV for useful news and views. It helps to be on IPA Council as that keeps me aware of key industry issues too.
Kate Howe: From Nike to Old Spice, Wieden & Kennedy has been a creative overachiever. Work from W&K is always admirable — for its wit, its charm.
What I also admire is the way they have managed change and succession within the organisation. If ever there were an award for ‘Keep Calm & Carry on & Never Compromise Creativity” I will personally hand deliver it to W&K!
Kate Howe: I think keeping up with the pace of change while continuing to find ways to add value to clients is a major challenge. Big thinking plus strong data and technology capabilities will be critical to the future of agencies, not least because the increasing trend of clients taking core services in house is going to have a significant impact.
Kate Howe: If only there were a crystal ball to hand. One thing is for certain — only those businesses will survive that reset themselves to break down silos and foster agility, collaboration and innovation. Which means for those of us challenging established business models to keep up, there will both be exhilaration as well as disruption.
Kate Howe: When I was a client I managed to do one major agency review by doing a very thorough round of chemistry meetings and then selecting an agency for a project, and based on that working out well awarded them the entire business. I don’t have an issue with pitching if the pitch is run professionally but I’m increasingly seeing clients want to pitch without revealing their scope of work or budget and that’s just not acceptable.
Kate Howe: Maybe to stop talking about what the ‘agency of the future’ will look like and get on with trying stuff. Also of course to hire more diverse and more senior talent.
Kate Howe: We’re globally rolling out our new full service proposition with a focus on Precision delivery of Feelings-based communications.
A constant drive to innovate means brands are experimenting with new technology more than ever before, how can brands ensure they retain a ‘human touch’ in this overly digital world?
I think it’s about remembering how brands make people feel. In this omni-channel, always-on, fake news, post-truth world full of alternative facts people crave precise information. In the absence of accuracy and actual facts the only certainty is how we feel.
Only by understanding how people feel now, how they want to feel, and how best to reach them at any given point in time can we expect them to trust us and to buy us.
Without this ability to understand and influence their feelings through creativity, no amount of technology can build trust.
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