About

Lucy joined Havas CX helia in 2019 as its London Head of Strategy, a role in which she ensures and oversees the quality of the agency's strategic output across clients. She has nearly 25 years’ experience in customer engagement agencies, including EHS Brann, RAPP, Kitcatt Nohr and Digitas UK, and has a range of sector experience including financial services, automotive, retail, fundraising and utilities. She is a DMA Awards and Effies judge.

Lucy is passionate about understanding how to motivate customers to respond in ways that drive value for her clients' businesses, and about creating the meaningful value exchange between clients and their customers that lies at the heart of all meaningful experiences.