Transforming Customer Services with LLMs

Imagine a world in which you never have to press 1, trawl through webpage loops, or watch a bot type out “I’m sorry, I don’t understand” ever again. Booking an optician’s appointment; rescheduling hotel check-in dates; even finding out how to replace your dishwasher filter.

All completed in seamless – dare we say enjoyable? – experiences. This is the world we envision for customer services. And it’s currently in creation, with the help of Large Language Models (LLMs).